Privacy Policy
Telo Technology Limited ("we", "us", "our") is committed to protecting personal data. This policy applies to personal data collected through this website and related communication channels.
1. Data Controller
Data controller: Telo Technology Limited, registered in England and Wales (Company No. 11560747). For data protection requests, please use our contact page and mark your message as "Data Protection Request".
2. Data We Collect
- Contact details you submit (for example: name, email, phone, company).
- Project inquiry details (for example: services requested, message content, timeline).
- Technical/usage data (for example: IP address, browser type, pages visited, timestamps).
- Cookie preferences and consent records.
3. How We Use Data
- To respond to enquiries and provide requested information or proposals.
- To deliver and support our services.
- To improve website performance, security, and usability.
- To maintain legal, accounting, and compliance records.
4. Lawful Bases (UK GDPR)
- Legitimate interests: managing enquiries, service quality, and site security.
- Contract: taking steps before entering a contract and performing services.
- Legal obligation: record-keeping and compliance duties.
- Consent: optional analytics cookies.
5. Sharing and Processors
We share data only where necessary with trusted service providers (for example hosting, communications, analytics, and infrastructure providers) acting under contractual controls. We may also share data where required by law or to establish, exercise, or defend legal claims.
6. International Transfers
Some providers may process data outside the UK. Where this happens, we use appropriate safeguards such as adequacy decisions or contractual transfer mechanisms.
7. Data Retention
- Enquiry data: retained only as long as needed for communication and business follow-up.
- Contract/project records: retained for operational and legal/accounting requirements.
- Technical logs: retained for security and troubleshooting for a limited period.
- Consent records: retained to demonstrate compliance with consent choices.
8. Cookies
We use essential cookies required for basic site functionality and preference storage. Optional analytics cookies (Google Analytics) are only activated if you consent via our cookie banner.
- Essential cookies: required for core site operation and cookie preferences.
- Analytics cookies: help us understand usage and improve the site.
You can change your cookie preferences at any time using the "Cookie settings" control shown on the website.
9. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request erasure of data in certain circumstances;
- request restriction of processing;
- object to processing based on legitimate interests;
- request data portability where applicable;
- withdraw consent where processing relies on consent.
10. Security
We use appropriate technical and organizational controls to reduce the risk of unauthorized access, disclosure, or misuse of personal data. No internet transmission or storage method is completely risk-free.
11. Children
This website is not intended for children under 13, and we do not knowingly collect personal data from children under 13.
12. Policy Updates
We may update this policy from time to time. Material updates will be reflected by updating the "Last updated" date above.
13. Contact and Complaints
For privacy questions or to exercise your rights, contact us via the contact page. If you are dissatisfied with our response, you may raise a complaint with the UK Information Commissioner's Office (ICO).