Terms and Conditions
These terms apply to use of this website and to service enquiries and engagements with Telo Technology Limited ("we", "us", "our"). By engaging our services, you ("Client") agree to these terms unless a separate signed agreement overrides them.
1. Acceptance and Scope
- These terms govern our services unless replaced by a signed master agreement.
- Project scope, timelines, and pricing are defined in writing (proposal/SOW/order form).
- If terms conflict, signed commercial documents take precedence over this page.
2. Services and Deliverables
- We provide software design, development, maintenance, and related advisory services.
- Deliverables and acceptance criteria are defined in project documentation.
- Estimated timelines are indicative and depend on Client inputs and approvals.
3. Client Responsibilities
- Provide accurate requirements, required assets, and timely feedback/approvals.
- Ensure rights to all content, trademarks, and data supplied to us.
- Maintain necessary third-party licenses/accounts unless agreed otherwise.
4. Fees and Payment
- Fees and billing schedules are set out in the applicable proposal or agreement.
- Unless otherwise agreed, invoices are payable within 30 days of invoice date.
- For overdue amounts, we may suspend work and/or charge applicable statutory interest and recovery costs.
- All fees are exclusive of taxes unless stated otherwise.
5. Change Requests
Requests outside agreed scope may require revised timelines and fees. Work on change requests starts only after written approval.
6. Intellectual Property
- Client retains ownership of Client-provided materials and data.
- Pre-existing tools, templates, and know-how remain our property.
- Unless agreed otherwise in writing, project-specific deliverables are licensed or assigned as set out in the project agreement after full payment of related fees.
- Third-party components remain subject to their own license terms.
7. Confidentiality
Each party must keep the other party's confidential information secure and use it only for the purpose of performing the engagement, except where disclosure is required by law.
8. Warranties and Disclaimers
- We will perform services with reasonable skill and care.
- Where agreed, we provide a limited warranty period for defect remediation.
- Except as expressly stated, services and deliverables are provided "as is" and all other warranties are excluded to the fullest extent permitted by law.
9. Limitation of Liability
- Neither party is liable for indirect or consequential losses, loss of profit, revenue, data, goodwill, or business opportunity.
- Our aggregate liability for claims arising from an engagement is limited to the fees paid (or payable) for the affected services in the 12 months preceding the claim.
- Nothing excludes liability that cannot lawfully be excluded (including death/personal injury caused by negligence, fraud, or fraudulent misrepresentation).
10. Suspension and Termination
- Either party may terminate for material breach not remedied within a reasonable cure period.
- Either party may terminate for convenience if stated in the applicable contract.
- On termination, Client must pay for all work performed and committed costs up to the termination date.
- Clauses intended to survive termination (for example payment, confidentiality, IP, liability) remain in force.
11. Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including major network outages, natural disasters, or government action.
12. Governing Law
These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction unless otherwise agreed in writing.
13. General Terms
- No waiver is effective unless in writing.
- If any provision is invalid, the remaining provisions remain enforceable.
- These terms may be updated; the latest version is published on this page.
14. Contact
For legal or contractual enquiries, please use our contact page.